Client Service Manager,Officer in Quincy, Massachusetts

Company: State Street Global Advisors


Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

State Street is an Affirmative Action/ Equal Opportunity Employer/Vet/Disability.

Job Description

Job Description

* Support the Client Relationship Management Team

* Superior Client Service/Customer Interaction Skills

* Ability to interact with client and internal stakeholders from an oversight role

* Superior diagnostic and problem solving skills

* Strong Administrational and Organizational skills required

* Administrative experience ? for example, Managing Internal/Customer Access requests

* Support the creation of Client Facing Material ? KPIs, Client Scorecards, Presentation Decks

* Operational knowledge of Investments/Investment Operations

* Familiarity with internal STT investment recordkeeping tools and functions (RKS, ESP, etc) are a nice-to-have

* Clients for this role are internal parties, external clients such as investment managers (middle and front office)

* Risk Management excellence

* Familiarity with internal STT risk tools and reconciliation functions (TLM, PLM, etc) are a nice-to-have

* Support "Special Projects" related to Business and Client needs

* Reporting to AVP

Qualifications

Qualifications

* BS/BA degree required.

* Must have a minimum of 3-5 years of related experience, preferably in financial services industry.

* Experience in relationship management, strong verbal and written communications skills, and some experience with

* skills.

* Knowledge of computer systems, financial operations and/or mutual fund and related MBA desirable

* presentations a must.

* Must possess leadership and management

Job Opening ID

166617

Location

Quincy-MA-USA

Closing Statement

To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.


Associated topics: client, deskside, help desk, network, service, support specialist, technical, technical support, technician ii, technician iii

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